We encourage feedback on any and all issues of concern to residents. Please join us at our monthly meetings to discuss issues or send an email to President@khca.on.ca. We look forward to hearing your views!

Sunday, October 8, 2017

Hydro Ottawa Community Update Newsletter - October, 2017

Want to know more about upcoming projects in your community?


We are hosting five open houses this October and residents are welcome to join us to gain more insight about the work to be completed in the following areas of the city: Pinecrest, Glen Cairn, Beacon Hill, Blackburn Hamlet and Elmvale Acres.

Hydro Ottawa project managers and system designers will be available at each open house to speak about the planned work, how it will impact customers and each project’s purpose. Customers will also have the opportunity to raise any concerns and ask important questions.

Contact Lindsay Armstrong, Community Engagement Officer if you have any questions about the upcoming open houses or planned work in your community or visit our website for more information.


Stay connected to us, even when the lights go out

Wind gusts of up to 160 km/h took down trees and hydro poles on Wednesday, September 27, knocking out power to nearly 10,000 customers. The damage, caused by a short microburst storm, was so severe in areas that a small segment of residents didn’t have power restored for days afterwards. As such, our crews worked in rotation around the clock until everyone had their power back.

The hardest hit areas included Britannia, Lincoln Heights and McKeller Park where clean-up was labour-intensive, requiring forestry crews to clear a path before restoration crews could attempt to fix our damaged equipment.

As usual, Hydro Ottawa’s Twitter account kept residents up-to-date with the latest information, sharing images and video footage from the scenes where our crews were working. Safety messages related to downed power lines were also shared widely.

Emergency preparedness and outage communications continue to evolve at Hydro Ottawa as we work to keep our crews and customers safe and informed. Below are some other ways to stay connected to us during an outage.   
  • Updated every five minutes, our online outage map provides estimated restoration times as information comes in from the crews and includes details of both planned and unplanned power outages.
  • Our dedicated 24/7 outage telephone line at 613-738-0188 quickly directs inquiries to our bilingual Interactive Voice Response application, which identifies areas experiencing an outage and provides status updates.
For more information about power outages, including common causes, how we find out about power outages, and the steps we take to get the power back on, visit our website. You can also find out how to stay safe in the event of an emergency whether you’re inside your home or out.

We want to reassure residents that even when the power’s out, we are always on.

Our Call Centre is now open on Saturday!

Business to take care of and the weekend is already here? No worries. Our Call Centre is now open on Saturday. Hydro Ottawa is now one of the first Local Distribution Companies in Ontario to offer Saturday hours for customers calling into our contact centre. Our customer service agents are now available to take customer calls between 9 a.m. and 3 p.m. This is in addition to the standard hours of Monday to Friday, 8 a.m. to 8 p.m.

Have a question for us? Whether it’s a busy weekday or sunny Saturday, our phones are open.