We encourage feedback on any and all issues of concern to residents. Please join us at our monthly meetings to discuss issues or send an email to President@khca.on.ca. We look forward to hearing your views!

Sunday, October 8, 2017

Hydro Ottawa Community Update Newsletter - October, 2017

Want to know more about upcoming projects in your community?


We are hosting five open houses this October and residents are welcome to join us to gain more insight about the work to be completed in the following areas of the city: Pinecrest, Glen Cairn, Beacon Hill, Blackburn Hamlet and Elmvale Acres.

Hydro Ottawa project managers and system designers will be available at each open house to speak about the planned work, how it will impact customers and each project’s purpose. Customers will also have the opportunity to raise any concerns and ask important questions.

Contact Lindsay Armstrong, Community Engagement Officer if you have any questions about the upcoming open houses or planned work in your community or visit our website for more information.


Stay connected to us, even when the lights go out

Wind gusts of up to 160 km/h took down trees and hydro poles on Wednesday, September 27, knocking out power to nearly 10,000 customers. The damage, caused by a short microburst storm, was so severe in areas that a small segment of residents didn’t have power restored for days afterwards. As such, our crews worked in rotation around the clock until everyone had their power back.

The hardest hit areas included Britannia, Lincoln Heights and McKeller Park where clean-up was labour-intensive, requiring forestry crews to clear a path before restoration crews could attempt to fix our damaged equipment.

As usual, Hydro Ottawa’s Twitter account kept residents up-to-date with the latest information, sharing images and video footage from the scenes where our crews were working. Safety messages related to downed power lines were also shared widely.

Emergency preparedness and outage communications continue to evolve at Hydro Ottawa as we work to keep our crews and customers safe and informed. Below are some other ways to stay connected to us during an outage.   
  • Updated every five minutes, our online outage map provides estimated restoration times as information comes in from the crews and includes details of both planned and unplanned power outages.
  • Our dedicated 24/7 outage telephone line at 613-738-0188 quickly directs inquiries to our bilingual Interactive Voice Response application, which identifies areas experiencing an outage and provides status updates.
For more information about power outages, including common causes, how we find out about power outages, and the steps we take to get the power back on, visit our website. You can also find out how to stay safe in the event of an emergency whether you’re inside your home or out.

We want to reassure residents that even when the power’s out, we are always on.

Our Call Centre is now open on Saturday!

Business to take care of and the weekend is already here? No worries. Our Call Centre is now open on Saturday. Hydro Ottawa is now one of the first Local Distribution Companies in Ontario to offer Saturday hours for customers calling into our contact centre. Our customer service agents are now available to take customer calls between 9 a.m. and 3 p.m. This is in addition to the standard hours of Monday to Friday, 8 a.m. to 8 p.m.

Have a question for us? Whether it’s a busy weekday or sunny Saturday, our phones are open.

DiscoverRec: Fall into Fun - October, 2017

             What does Fall mean to us?


With exciting things happening in our facilities, fitness programs, performing arts and recreation programming, there are lots of reasons to Fall into Fun! A full list of activities across the City can be found in our online Recreation eGuide.

Registration is simple, with three easy ways to do it:

  • online
  • by phone: 613-580-2588
  • in person at a recreation or culture facilities 
 You can also browse programs by facility with:

Trick or Swim or Skate for Halloween 

Give the ghosts and goblins at your door a treat they will love! Tickets go on sale October 1. Get 10 tickets for $10. Tickets can be purchased at City of Ottawa swimming pools and select arenas while supplies last. Last day to pick them up is October 31. Tickets valid for kids ages 3 to 15 and are valid from November 1, 2017 to January 31, 2018.

Public skating season kicks off

Just like walking, running or swimming, ice skating offers a great workout while being easy on the joints! Use our convenient search tool to find locations and times in your area for public and family skating sessions.

We also offer skating programs, whether you are looking to learn to skate, or develop your skills such as figure skating, speed skating or power skating.  

Try it for free

Claim your free fitness pass now! Your free pass gets you three visits to participating City of Ottawa facilities where you can try out the weight and cardio rooms, squash and racquet ball courts, aquafitness classes, indoor cycling classes and group fitness classes. Find a participating location near you.


Artist Studio Program is calling you! 

The Community Galleries Annual Call for Artists invites local and regional artists to exhibit artwork at one of four visual art exhibition spaces. Supporting local artistic development in a variety of settings ideal for inspiring creativity. Application forms are available now.




Mayor's Newsletter / October 2017

                              Update on the Economic Mission
                                  to Los Angeles and Seattle

 Mayor Jim Watson and Michael Wooff, Consul & Senior Trade Commissioner, Consulate General of Canada in Seattle look over the cityscape from the Amazon Headquarters in Seattle, WA.

Last month, accompanied by the heads of Ottawa’s local tourism and film industries, as well as representation from Invest Ottawa, I led a small economic mission to Los Angeles, California and toured the Amazon Headquarters in Seattle, Washington.
The purpose of the mission was to promote Ottawa as a filming destination and a technology hub, explore tourism development opportunities with worldwide partners during the World Tourism Cities Federation (WTCF) Summit, and create jobs and economic opportunities for residents in the tourism and hospitality sector.
Film & Television Opportunities
Ottawa is well positioned to become a staple filming destination: the yearly average for film and TV production in the Ottawa area translates into over $100 million spent directly in the local economy, including more than $50 million in Ottawa’s animation sector. 
Our mission included a series of targeted meetings with decision-makers from American film and television production studios to promote Ottawa as a prime filming location, due to its affordability, and beautiful and unique landscapes, as well as access to a talented and bilingual cast and film crew.
The delegation also had the opportunity to develop relationships, build ties and attract interest in the film industry at a reception celebrating Canadian Emmy nominees.
Tourism Opportunities
I spoke at the World Tourism Cities Federation (WTCF) Summit forum on solutions to challenges faced by tourism cities. I presented on the lessons we learned from hosting a series of major events in the context of Ottawa 2017, namely the need for early community outreach, and identifying the right partners and logistical teams to deliver major events. 
Visit of Amazon Headquarters in Seattle
Accompanied by Michael Wooff, Consul and Senior Trade Commissioner at the Consulate General of Canada in Seattle, I toured the 33-building complex that the Amazon Headquarters, a 33-building complex in downtown Seattle, Washington. The goal of the visit was to gain a better understanding of the scope and infrastructure requirements of the campus, in order to put forward the strongest bid to attract Amazon HQ2 to Ottawa.

                         Have your say: Budget 2018
 Last year, we worked with our City departments and staff and listened to residents through the budget consultation process in order to deliver a budget that keeps the City on a path of fiscal prudence while continuing to build a caring, sustainable, and prosperous city. We were able to accomplish this while keeping our 2% tax cap commitment, thus ensuring  that Ottawa remains an affordable city for all.
To shed light on the budget process and how these decisions impact your individual property taxes, the City of Ottawa has developed innovative tools available in the Understanding Your City Budget section of www.Ottawa.ca. The tools include:
  • How the City Budget Works: A short video that uses plain language and easy-to- understand graphics that outline the basics of how the City budget works.
  • Get Involved in the Budget Process - The City of Ottawa’s Budget Process Made Simple: A printable info-graphic that describes the budget and consultation process and highlights when and how residents can have their say.
  • City of Ottawa’s 2018 Budget Consultation Tool: An interactive online tool that provides you with the opportunity to play the role of politician or administrator and determine what areas of City services and programs require increases, decreases or status quo funding, and gives you the opportunity to provide comments. To show the impact of your decisions, the tool will also show how your changes will affect the budget rate and your individual property taxes. The tool will remain live until the budget is tabled on November 8, 2017
These budget tools will help you better understand how your tax dollars are spent. Pre-budget consultations are also an opportunity to express your views on how property tax dollars will be used and to take part in the decisions City staff and Council are faced with when developing and approving the annual budget.
In addition to the online budget tools, residents may also offer budget input by sending an email directly to budget@ottawa.ca, by contacting your City Councillor or by tweeting @ottawacity using the hashtag #ottbudget.
Finally, I encourage residents to attend various Councillor-led 2018 Pre-budget public consultations that are taking place across our city in the month of October.
For a schedule of public consultations or to access the online consultation tools, visit www.ottawa.ca/en/city-hall/budget-and-taxes/budget/budget-2018, and have your say in Budge 2018. 
Ottawa Welcomes the World
FREE family-friendly celebrations at Lansdowne Park
Ottawa Welcomes the World is a celebration of Canada's diversity and multicultural identity. Experience over 75 different countries and cultures through food tasting, musical celebrations, artistic performances and more! This series of world-class cultural events takes place in Aberdeen Pavilion and Horticulture Building in 2017, and will promote and strengthen ties between nations on the occasion of Canada’s 150 anniversaryVisit www.Ottawa2017.ca or click on the flags below to discover the countries that are participating in these FREE, family-friendly events. 

                                                   October 5 to 9
Sunday, October 15
 Mayor in the City
Saturday October 14 |  12 p.m.

Discover Just Food Farm's newly renovated barn during their Fall Harvest Art Exhibition!

Just Food Farm
2389 Pepin Court., Ottawa
Saturday October 28 | 5:30 p.m.

Join me for the eagerly awaited Lord Stanley's Gift Monument unveiling!

Corner of Elgin and Sparks street, Ottawa