We encourage feedback on any and all issues of concern to residents. Please join us at our monthly meetings to discuss issues or send an email to President@khca.on.ca. We look forward to hearing your views!

Thursday, February 9, 2017

Hydeo Ottawa Newsletter

Reminder: We want your input for the 2017 Hydro Ottawa Community Forum

In January, we sent all Community Associations a questionnaire to gather information as we plan our second annual Community Forum coming up this spring.

Last year’s forum gave Community Associations an opportunity to exchange views and ideas with Hydro Ottawa personnel in an open and interactive environment – and we are getting ready to do this again!

We invite you to complete a short survey so we can do our best to accommodate your schedule and ensure the information presented is relevant to your community.

We encourage you to take a few minutes and provide your feedback. Your input is important to us and we thank you in advance.

Click here to complete the short survey.

8% Provincial Rebate 

now in affect

Beginning January 1, 2017, 

 residential, business, 

institutional and industrial 

customers may qualify for an

 8% Provincial Rebate on their 

electricity bill. This rebate is 

equal to the provincial portion 

of the Harmonized Sales Tax 

(HST) on electricity bills. The 

rebate will start to appear on 

bills that reflect services 

received after January 1, 2017 

and it does not have an expiry 


More information about the 

rebate can be found on our  

Crews restore power in the community after freezing rain, high winds

Hydro Ottawa crews restored power to more than 8,500 customers affected by a winter storm on January 4. Freezing rain and snow, coupled with high winds, damaged electrical equipment in more than 100 locations.

Crews responded to more than 100 separate outages, including one which closed O’Connor Street for the majority of the day. In addition to all available employees, Hydro Ottawa contracted 35 arborists to work on tree trimming and clearing overhead lines across the city. Hydro Ottawa worked with the City of Ottawa to open two warming centres, ensuring residents affected by the power outages got the help they needed.

It’s important to be prepared in case of an emergency, such as an extended power outage. It will help you and your family stay safe. If you would like to share information on emergency preparedness for power outages with your Community Association members, you can find information on our website.

We revised our Conditions of Service – Let us know what you think!

Hydro Ottawa’s Conditions of Service outlines how we do business with our customers. We recently completed a review of our Conditions of Service and we’re proposing a number of changes.

We encourage you to take advantage of this opportunity to provide us with feedback. The updated document, along with a list of the proposed changes, is now available for review and comment on our website. This information is also accessible in print at our main office located at 3025 Albion Road North. Feedback forms are available online and in print. Comments may be scanned and emailed to custservice@hydroottawa.com or forwarded by mail before February 24, 2017. The proposed timeline for implementation is April 2017.

Hydro Ottawa’s Conditions of Service is an important reference document for the customers, contractors, developers, generators and their agents, retailers, consultants and suppliers that we conduct business with on a daily basis. It details important information on account administration including rates and conditions, billing procedures, and payment plan options. This document also references associated Regulations and Codes which govern the services provided, including safety and inspection requirements and roles and responsibilities.

Find out more about 

electricity bill relief 

for low-income 


The Ontario Electricity 


January 2016, provides

ongoing assistance to help 

low-income households 

reduce their electricity bills.

Eligible low-income 


will see a monthly credit 

applied directly on their bills. 

The credited amount is based 

on the number of people 


in the home and the total 

household income. Some 

consumers may receive a 

higher level of assistance – 


example, those who rely on 

electric heat, use medical 

devices, as well as First 

or M├ętis consumers.

Customers can apply online 

or  with the assistance of local 

intake agency partners. Visit  


call 1-855-831-8151 for more 


Customers may also be 

eligible for other low-income 

programs. More information is 

available online.

Faster than the speed of light: Streetlighting conversion in our community ahead of schedule

Last fall, the City of Ottawa officially launched its LED streetlight program to convert 58,000 traditional streetlights to the latest in LED (light-emitting diode) technology in partnership with Energy Ottawa. Five months later, the project is ahead of schedule, and the City is already benefitting from energy savings and reduced maintenance costs from 7,000 energy-efficient streetlights. Energy Ottawa’s original year-end target was to convert 4,000 streetlights in 2016. If Energy Ottawa keeps pace with its 2016 performance, 38% of streetlight conversions will be completed by the end of 2017.

Once all 58,000 streetlights have been converted, there will be environmental and financial savings, including:
  • A 50% reduction in energy use; saving the City $4 million a year.
  • A reduction of 1,000 metric tonnes of harmful greenhouse gas emissions annually.
  • A 50% reduction in maintenance costs thanks to the longevity of LED technology and ability to remotely monitor the system’s performance and energy usage.

Our Bucket Trucks are more than just vehicles!

When there’s trouble on the lines, Hydro Ottawa’s men and women in orange need to get to the scene faster than the speed of light.

Batman has the Batmobile. Wonder Woman, her invisible jet and Dr. Who has a time-travelling telephone box called the Tardis.

At Hydro Ottawa, we think we have something that is as astonishing as these vehicles: The Hydro Ottawa Bucket Truck.

Check out the video to learn more about our trusty Bucket Truck!