We encourage feedback on any and all issues of concern to residents. Please join us at our monthly meetings to discuss issues or send an email to President@khca.on.ca. We look forward to hearing your views!

Wednesday, January 25, 2012

WOCRC Community Support Services

K2L 4H7
Tel.: 613-5Welcome to Your Community
               Support Services

PART ONE CSS Success Story - Ann Owens Quality care and companionship are just one of the many benefits that
seniors receive as clients with the WOCRC’s Community Support
Services programs. Ann Owens, a senior in one of the catchment areas
serviced by the CSS, graciously agreed to share her story, so that others might also
benefit from the wealth of services provided by the CSS team.
Prior to accessing the services of the CSS, Ann realized that she needed
assistance with specific areas of her life, such as personal care, light meal
preparation, exercises and companionship. “I knew I needed some help, because
while I live with my daughter and her family, they are all at work during the day.
I wanted to ensure that I am as independent as I can possibly be,” said Ann.
Through the CSS - Respite care program, seniors like Ann can receive
assistance with daily living activities. For two hours every day, Ann’s personal care
worker, Josephine, assists her with such tasks as meal preparation and
exercises. The quality of care and support received has alleviated feelings of
worry and concern that both Ann and her daughter were experiencing prior to
Ann’s becoming a client of the CSS. “ It has helped me, and my daughter, feel
secure and comfortable that she can go to work and know that someone reliable
and competent is coming in for a few hours every day to ensure l am well cared
for and my needs are met,” said Ann. By using this service, it enables Ann to
take her time in making decisions that are best for her at this stage of her life. I
have not yet made a decision re permanent residency. This service allows me
the freedom to take the time I need to make a decision that is right for me in
terms of where I would like to reside permanently; and, in the meantime, I
continue to receive the care I need at a very reasonable cost,“ said Ann.
Community Support Services takes great care to ensure there is a good match
between client and personal support worker. Ann’s support worker filled
the bill, “Josephine is caring, honest, dedicated, reliable, respectful and very
knowledgeable about seniors care needs…She is always pleasant with a
positive attitude,” she said. “We share similar values in terms of importance
of family.” Without question Ann’s personal support worker has been a
welcome addition to her life and family, and as Ann pointed out, “Josephine
has had a very positive impact on my life and that of my daughter and
family.” When asked how Ann would describe the WOCRC to someone
new in the community, Ann stated, “WOCRC is very helpful. It enables
me to live as independently as possible at a very reasonable cost.”

            with PHYSICAL DISABILITY

Services and Fees
Fees are in effect starting August 1st, 2011
Financial assistance may be available. Please
speak to a Program & Service Coordinator.

(formerly Home Help, Home Maintenance
and Respite Care)

Includes dusting, vacuuming, sweeping and
mopping floors, wiping kitchens and
appliances, bathrooms, wiping mirrors,
cleaning toilets, tubs and sinks, cleaning
silver, general light clean up** Grass cutting,
grass and leaf raking, planting, weeding, edge
trimming, spring and fall cleanup, shrub
trimming under 6”, snow removal, odd jobs*.

Any tasks requiring the use of client’s

When a mix of $14/hr tasks and $18/hr
tasks is required, $16/hr will be paid to the
When distance is a barrier to being able
to provide services $16/hr will be paid
to the worker.

Includes heavy cleaning, cupboards,
walls, ceilings, removing and/or
washing curtains/blinds, stripping/
waxing floors, cleaning of inside of
appliances, turning mattress, install/
remove air conditioners,** install/
remove storm windows and doors,
window washing, digging, tilling soil,
basement/garage cleaning, painting,
light carpentry*.
Any tasks requiring the use of
worker’s own equipment.
Tel.: 613-591-3686
Fax: 613-591-2501
TTY: 613-591-0484
Respite Care**
Basic companionship, sitting with client,
overnight companionship.
Above including light meal prep for client, light
housekeeping for client, light laundry for client.
Above including coordinating client’s
appointments and accompaniment.
Above including attending to client’s personal
care needs, grocery shopping, running errands,
providing transportation.
*1 hour minimum applies
**2 hour minimum applies
Time and a half is paid to workers for clients
requesting service on statutory holidays.

Hot and Cold Meals $5.75/meal
Full course meals, ready to eat Monday thru
Friday delivery.
Frozen Meals
Pre-packaged $31.50/pkg
By order $4.50 each (min 5 delivered)
Frozen meals are available for purchase at our
Nepean building, 3865 Richmond Road, Bells

• Valleystream Retirement Residence
• City View United Church
• Harmer House
• Nepean Seniors’ Recreation Centre
• Minto Bayshore Recreation Centre
• South Nepean Community Health
• St Richards Anglican Church
Community Support Services
Escorted door to door grocery shopping at
designated stores and trips to malls.
$11.00/ round trip

Free telephone service to provide clients with
regular telephone call for daily check in

1-10 km $10.00
11-30 km $15.00
31-50 km $20.00
51-80 km $30.00
81-100 km $40.00
Over 100 km $0.45/km
Parking fees are the responsibility of client at time
of parking. Drives not cancelled are subject to
charges. Clients charged from volunteer’s home.

Assistance for clients in finding individuals or
contractors to clear snow and ice from private
driveways and/or walkways.

Approved clients may be reimbursed for 50% of
the cost of snow and ice clearing per event, up to
a seasonal maximum of $250. Must show proof of

Paying for your services is easy with our monthly billing
system. You can:
• Mail a cheque back for the amount owing to 2 MacNeil Court, Kanata, Ontario, K2L 4H7.
• Pay the amount owing by MasterCard or Visa by calling 613-591-3686 and ask to speak to one
of our Program and Service Coordinators. They will take the necessary information from you.
• Drop by one of our offices (2 MacNeil Court in Kanata or 3865 Richmond Road in Bells
Corners) and pay the amount owing in person by cheque, cash or credit card.
• Prepay any amount you wish by one of the above methods.
If you have questions related to your account or wish to make alternate payment arrangements,
please call 613-591-3686 and ask for Community Support Services.
Thank you
Tel.: 613-591-3686
Fax: 613-591-2501
TTY: 613-591-0484

$7.00 /meal
• Nepean Breakfast Club (pay as you order)
• Nepean Lunch Club(pay as you order)
• Kinburn
• Carp
• Galetta
• Stittsville
• Kanata
• Richmond
Transportation to Diner’s Clubs
$7.50/round trip

Free service provided for clients who need regular
social contact on a one on one basis.

Monday-Thurs 9-2:30
Transportation $11.00/round trip
Clients are referred through CCAC and must
have clear diagnosis of dementia.

Kanata 2 MacNeil Court
Dementia Caregiver Group
Nepean 3861 Richmond Road
Caregiver Support Group


Our Service Interruption Protocol

The WOCRC strives to offer services and programs that are planned
with the safety of clients, caregivers, volunteers and staff in mind.
As such, the Community Support Services program recognizes
that there are times during the year when inclement weather
conditions may force the closure and/or cancellation of programs
and services.

We believe that if the roads are unsafe to transport local
children to school, then the roads are unsafe for transportation
associated with the delivery of our services. Therefore,
program closures and service cancellation will typically follow
decisions made by local Ottawa School Boards regarding
road conditions.

Our programs and services will be cancelled and/or closed
if the Ottawa Carleton District School Board and/or the
Ottawa Carleton Catholic District School Board cancel
their bus transportation for the day. Announcements
regarding the cancellation of school bus transportation
are broadcast starting at 6:15am on local radio stations.
The A Channel also has a local bus cancellation website
at www.morning.atv.ca.

Ultimately, the decision to close programs and/or cancel
services remains at the discretion of the coordinator,
in consultation with the Program Manager and/or the
Director of Programs and Services.

Coordinators will notify staff, clients, caregivers and
volunteers of the cancellation and/or closure. Please
note that fees for any services or programs cancelled
at the discretion of the WOCRC will not be charged to
our clients.
, Kanata, Ontario K2L 4H7
Tel.: 613-591-3686; Fax: 613-591-2501
Western Ottawa Community Resource Centre
The WOCRC offers programs to support individuals and families
living in Goulbourn, Kanata, Nepean and West Carleton.

Our Community Support Services assist seniors and adults with
physical disabilities who are living independently in the community.

Eligibility criteria will apply. These services are provided by
volunteers and paid workers who have been screened (including
police records checked). Volunteers are trained by staff at the

The WOCRC tries to accommodate all requests; this depends on
the availability of volunteers and brokered workers.

For further information or to access this services please call:
613-591-3686  or email:  info@wocrc.ca

You may also visit the WOCRC website